Neem Face Wash

Shipping Policies

As soon as your order is confirmed, the delivery time for your shipment will begin. This includes 2 business working days in which your order will be dispatched from our warehouse and depending upon your location will reach you within 3-5 days.

Please note all orders will be processed between Mondays to Friday. In case, of any order being placed during the weekend or any public holiday, it will be processed on the next working day.

As soon as your shipment is dispatched, you will be shared a tracking number or can track your order from My Account on the website.

Returns and Replacements

India – 15 days returns and replacement accepted from the date of product purchased.

To place a return or replacement request, please write an email on [email protected] along with your order ID and the reason for return or replacement.

Replacement under the following conditions

• If there is any manufacturing defect.
• In case of wrongly delivered product.
• In case the product is missing from your delivery package. Please allow us 7 business days to evaluate and validate the situation and hence, your refund will be processed.
• Please note that the product must be unused and well enacted with all the tags and labels.
• The replacement will be shipped within 1 business day after the product reaches our warehouse and runs through a quality check.

Returns under the following conditions

• In case of wrongly delivered product and unavailability of the actual product.
• If there is any manufacturing defect.
• In case the product is missing from your delivery package. Please allow us 7 business days to evaluate and validate the situation and hence, your refund will be processed.
• Please note that the product must be unused and well enacted with all the tags and labels.
• Refunds will be processed within 1-3 business days after the product reaches our warehouse and runs through a quality check. Thereafter on approval, the refund will reflect in your original payment mode within 7-10 business days.
• If an order is canceled after the product has been shipped from our warehouse, the refund will be then processed only after it reaches back to our warehouse and runs through the quality check. On approval, it will then follow the standard refund procedure as mentioned above.